Certificate of Participation in Customer Care Best Practices

Course Objectives:

This 3-day short course is designed to provide participants with an understanding of the importance of customer care and its impact on businesses, and how to apply best practices in communication and problem-solving to enhance customer satisfaction. Participants will also develop skills to handle difficult customers and create and sustain a customer-centric organisational culture.

Exit Learning Outcomes:

On completion of this short course, participants should be able to:

1. Demonstrate a comprehensive understanding of customer care principles and best practices.
2. Apply customer-centric strategies effectively in their professional roles.
3. Exhibit strong communication and problem-solving skills in addressing customer needs and concerns.

Target Audience:

The target audience for this short course are professionals working in customer service, sales, or any customer-facing role in various industries.

NQF Level andCreditsFee per participant and Duration

NCBSC

Fee per participant and Duration

N$ 4, 265.00

3 Days

Contact Person(s)

Dr. Esther Nuuyoma

Tel (w): +264 61 206 4539

Email: enuuyoma(at)unam.na